Applying a Diversity Lens to Improve Business Performance

The Business Excellence Model is a tool many organisations use to assess the strengths and weaknesses of their business. It looks at both the results being achieved and how the organisation is delivering those results (enablers) see below.

I’ve found that applying a diversity and inclusion lens through this model can be helpful in identifying priorities for action. The version of the model shown below was developed with leaders of a financial services business in India. It helped to condense their business arguments and structure debate about diversity-related changes that would benefit the business. Clearly, this example is high level and for the whole business. Individual units then drill down into an assessment which is more specific to their unique role.

I find it really helpful to start with the results needed from the customer’s standpoint and work backwards (to the left). That way, diversity-related investment in people and processes is aligned with business priorities.

Whatever business model your organisation has – this way of thinking should be helpful.

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